BCBS; Dental; Retirement Annuity; Life & Disability
The Case Manager is to perform duties and responsibilities related to the function of the Human Services Ministry enabling the assigned cottage to function at the highest level of competency in carrying out the Agency’s policies, procedures and programs. These activities relate to teamwork, group work, work with family according to the developed plan, family and custodian contacts, community resources, and case record management.
• Prepares for and participates in regular supervisory conferences
• Participates in 90-day and annual staff performance evaluations
• Keeps supervisor informed on current status of total work responsibilities
Policies and Procedures:
• Functions within the guidelines of the Manual of Operations and the Program of Intentionalized Services
• Represents the agency’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner
• Demonstrates knowledge of and ability to work as a member of the cottage team
• Has knowledge of and supports the roles of other team members
• Respects the right of the team to be involved with the child and his/her family
• Shares with their team members information necessary for cottage and Treatment Team decision making
• Supports the team in providing daily care to meet the needs of children and maintaining a therapeutic cottage environment
• Participates as a team member in team meetings and other staff meetings
• Participates in ongoing monitoring of effectiveness of the team’s functioning
• Researches and conducts staff training on appropriate subjects as assigned
• Provides leadership in creating and maintaining therapeutic milieu
• Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
• Participates in the agency’s Performance Quality Improvement (PQI) program as needed.
• Facilitates FAC, admission, intake, transfer, and discharge conferences
• Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family
• Provides support, encouragement, recognition of feelings and problem-solving which compliments family work and family therapy
• Arranges family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in-home plans, and in reporting medical, school, and other daily events
• Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the family’s needs
• Conducts psycho-educational groups to include but not be limited to peer pressure, social skills, anger management, independent living, group building initiatives, communication, decision making, chemical dependency, self esteem
• Supports medical, dental and other appointments for youth in care
• Keeps the focus on the custodian to be responsible for parenting the child’s placement
• Supports the custodian in being responsible in the parental role during child’s placement
• Sets the tone that clarifies BCH’s “Family Systems” approach to family work
• The Case Manager’s workload is not to exceed 15 cases and is assessed and adjusted according to special circumstances.
• Keeps all client files and documentation of case activities current this includes, but is not limited to,
Admission Documents, MIGS, Plan of Service, Plan of Service Review, Summary Dictations, Individual Crisis Management Plans, Outcome Measurements (including Duke Study), Consents, Progress Notes, Admission, Transfer, Discharge Memo’s, Alerting Slips, Court Reports, Aftercare Plans
Knowledge and Training:
• Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of residential child care and programs for children and families
• Has a body of knowledge and skills necessary to carry out the responsibilities of the position
• Demonstrates a knowledge level of current trends in the area of services to families and children
• Develops a pool of external resources for supporting services on an as needed basis
• Demonstrates and implements a working knowledge of skills in working with family systems, individuals and groups
• Participates in Family Systems Trainings
• Minimum of 21 years of age.
• Bachelors Degree in Human Services or related field, from an accredited University or Accredited Seminary.
• Two years of experience is preferred.
• Valid drivers’ license and be able to operate an agency vehicle to transport children.
• Must have the capability to manage, plan, organize, implement, monitor and maintain agency programs as well as adhere to accreditation standards and N.C. licensing requirements
• Meets the general qualifications for employment as outlined in the institution's personnel policies
• Respects the cultural diversity of children, and strives to create a positive relationship
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